Help Centre — Updated Regularly

7d FAQ — Your Questions,
Answered Clearly

Everything you need to know about playing on 7d — from creating your account and making your first deposit to understanding bonuses, withdrawing your winnings, and getting the most out of the 7d app. If you have a question, the answer is probably right here.

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Account registration
Account & Registration

Creating a 7d account is free and takes under two minutes. Go to the Register page, enter your mobile number, set a password, and verify with the OTP sent to your phone. Once verified, your account is active and you can make your first deposit straight away. No documents are required to register.

No. Each player is allowed one account on 7d. Creating multiple accounts is against the terms and conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and tap "Forgot Password." Enter the mobile number linked to your account and you will receive an OTP. Use the OTP to verify your identity and then set a new password. The whole process takes about two minutes. If you are still having trouble, contact 7d support at [email protected].

You must be 18 years of age or older to register and play on 7d. This is a strict requirement and applies to all players regardless of location. 7d is committed to responsible gaming and does not permit underage players on the platform.

Log in to your 7d account and go to your profile settings. You can update your display name and contact preferences from there. If you need to change your registered mobile number, contact 7d support directly at [email protected] with your account details and the support team will assist you.
Deposits & Payments

7d accepts bKash, Nagad, Rocket, and bank transfer for deposits. These are the most widely used payment methods in Bangladesh, so most players can fund their account without needing to set up anything new. All payment methods are available 24 hours a day, seven days a week.

Deposits via bKash, Nagad, and Rocket are processed instantly in most cases — your balance updates within seconds of completing the payment. Bank transfers may take a little longer depending on your bank. If your deposit has not appeared after 10 minutes, contact support at [email protected] with your transaction reference number.

The minimum deposit amount on 7d is kept low so that players of all budgets can participate. Check the deposit page inside your account for the current minimum amounts per payment method, as these can vary slightly. There is no maximum deposit limit for standard accounts.

Yes. All transactions on 7d are processed through encrypted, secure payment channels. Your financial details are never stored on 7d servers — payments are handled directly through the bKash, Nagad, and Rocket gateways. 7d uses SSL encryption across the entire platform to protect your data.

First, check whether the amount was deducted from your mobile wallet or bank account. If money was deducted but your 7d balance was not updated, do not attempt the deposit again — contact support at [email protected] immediately with your transaction ID and the amount. The team will investigate and credit your balance manually if the payment went through on the provider's end.
Withdrawals

Log in to your 7d account and go to the withdrawal section. Enter the amount you want to withdraw and select your preferred payment method — bKash, Nagad, Rocket, or bank transfer. Confirm the request and the 7d finance team will process it. You will receive the funds in your chosen account once the withdrawal is approved.

Most withdrawals are processed within a few hours during business hours. During peak periods or for larger amounts, it may take up to 24 hours. Bank transfers can take one to two business days depending on your bank. If your withdrawal has not arrived within the expected timeframe, contact support with your withdrawal reference number.

Yes, there is a minimum withdrawal amount to cover processing costs. The exact amount is shown in the withdrawal section of your account. There is no fee charged by 7d for standard withdrawals — the amount you request is the amount you receive, subject to any applicable bonus wagering requirements being met.

Withdrawals can be declined for a few reasons: unmet bonus wagering requirements, account verification pending, or a mismatch between your account details and the payment method. Check your account notifications for the specific reason. If you are unsure, contact support at [email protected] and the team will explain exactly what needs to be resolved.
Bonuses & Promotions

New 7d players receive a welcome bonus on their first deposit. The bonus gives you extra balance to play with right from the start — more balance means more rounds and more chances to win. The exact bonus percentage and maximum amount are shown on the Offers / Promotions page. Terms and wagering requirements apply.

Wagering requirements mean you need to play through your bonus balance a certain number of times before you can withdraw it as cash. For example, if you receive a 500 BDT bonus with a 10x wagering requirement, you need to place a total of 5,000 BDT in bets before the bonus converts to withdrawable cash. The full terms for each bonus are listed on the Offers / Promotions page.

Most 7d promotions are applied automatically when you meet the qualifying conditions — for example, making a qualifying deposit. Some promotions require you to opt in first via the Offers / Promotions page. Read the terms of each offer carefully to understand how to activate it. App users receive push notifications when new promotions go live.

Yes. All 7d promotions have an expiry date and bonus balances must be used within the stated timeframe. Unused bonus balance that expires is removed from your account automatically. Always check the expiry date when you claim a bonus and plan your play accordingly. Current active promotions are always listed on the Offers / Promotions page.
Games

7d currently offers six games: Mine, Fortune Horse, High Roller, Cat Fishing, Egypt Book of Mystery, and American Football. All games are available to every registered player at no extra cost. Visit the Game page for a full overview of each title.

All 7d games use certified random number generation (RNG) to determine outcomes. Every spin, tile flip, race result, and shot in Cat Fishing is independently generated — outcomes cannot be predicted, manipulated, or influenced by previous results. Every player has an equal and fair chance on every single round.

A registered account is required to access 7d games. Registration is completely free. Once registered, you can claim your welcome bonus on your first deposit to start playing with extra balance. Keep an eye on the Offers / Promotions page for any free play or no-deposit bonus opportunities that may be available.

If a game disconnects or crashes during a round, the round result is recorded on the server side. When you reconnect and reload the game, the round will either complete automatically or show you the result that was already determined. If you believe a round was lost unfairly due to a technical issue, contact support at [email protected] with the date, time, and game name and the team will investigate.
The 7d App

The 7d app is a free Android APK available from the App page on this website. It is not listed on the Google Play Store, so you need to download it directly from 7d-7d.com. The APK is around 18 MB and installs in under a minute. Full installation instructions are on the App page.

Currently the 7d app is available for Android devices only. iPhone users can access all 7d games through the mobile browser — just open Safari or Chrome on your iPhone and go to 7d-7d.com. The browser version is fully optimised for iOS and works smoothly on all recent iPhone models.

This warning appears because the 7d app is an APK downloaded directly rather than from the Google Play Store — it is completely normal for apps distributed this way. The 7d APK is safe and contains no malware. To install it, go to your phone's Settings, then Security or Privacy, and enable "Install from unknown sources" or "Allow from this source." Full step-by-step instructions are on the App page.

The 7d app requires Android 5.0 or higher. This covers virtually every Android smartphone sold in Bangladesh in recent years — including Samsung, Xiaomi, Realme, Oppo, Vivo, Symphony, Walton, and all other popular brands. If your phone is running Android 5.0 or above, the app will install and run without any issues.

When a new version of the 7d app is available, you will receive a push notification on your device. You can also check the App page at any time to see the latest version number. To update, simply download the new APK from the App page and install it over your existing version — your account and settings are preserved.
Responsible Gaming

Yes. 7d provides deposit limit tools in your account settings so you can control how much you deposit over a daily, weekly, or monthly period. Setting a limit is a good habit for any player — it keeps your gaming within a budget you are comfortable with. Visit the Responsible Gaming page for more information on the tools available.

If you need a break from gaming, you can use the self-exclusion or cooling-off period options available in your account settings. During a self-exclusion period, you will not be able to log in or place bets. To activate this, go to your account settings or contact support at [email protected]. More details are on the Responsible Gaming page.
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Still Have a Question?

If you could not find the answer you were looking for, reach out to the 7d support team directly. We aim to respond to all queries within a few hours.

[email protected]

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New to 7d?

Registration is free and takes under two minutes. Create your account, claim your welcome bonus, and start playing all six 7d games today.

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Check Current Offers

New promotions go live regularly on 7d — deposit bonuses, cashback deals, and seasonal events. See what is running right now.

View Promotions
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Download the 7d App

Get faster game loading, push notifications for new offers, and a smoother overall experience with the free 7d Android app.

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Why 7d Players Trust the Platform

Six reasons Bangladesh players keep coming back to 7d every day.

Instant Deposits via bKash & Nagad

Top up your 7d balance in seconds using the payment apps you already have on your phone. No bank account needed, no waiting — your balance is ready to play with immediately after deposit.

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Secure & Encrypted Platform

Every page on 7d is protected by SSL encryption. Your personal data and payment details are never stored on 7d servers — all transactions go through the secure gateways of your chosen payment provider.

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Six Games, One Account Balance

Your 7d balance works across all six games — Mine, Fortune Horse, High Roller, Cat Fishing, Egypt Book of Mystery, and American Football. Switch between games freely without any extra steps or separate wallets.

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Optimised for Bangladesh Mobile Networks

7d is built to perform well on variable network conditions across Bangladesh — from fast Dhaka 4G to slower connections in other areas. Games load quickly and run smoothly even when your signal is not perfect.

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Regular Bonuses for Active Players

7d runs ongoing promotions for both new and existing players — welcome bonuses, reload offers, cashback deals, and seasonal events. The Offers page is updated regularly so there is always something worth checking.

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Committed to Responsible Gaming

7d provides deposit limits, session reminders, and self-exclusion tools to help players stay in control. Gaming on 7d is meant to be fun — the platform is designed to support responsible play at every level.

About the 7d FAQEverything in One Place

The 7d FAQ page exists because we know that questions come up — especially when you are new to the platform or trying something for the first time. Whether it is your first bKash deposit, your first withdrawal request, or your first time installing an APK on your Android phone, the answers on this page are written to be clear and practical, not full of jargon.

7d is built specifically for players in Bangladesh. That means the payment methods, the game formats, the app design, and the support experience are all shaped around what works best for players here. bKash and Nagad are the primary deposit methods because that is what most people in Bangladesh use every day. The games are optimised for mid-range Android phones because that is the most common device type among 7d players. The FAQ reflects that same focus — answers are written for real situations that Bangladesh players actually encounter.

How to Use This FAQ

The FAQ is organised into seven categories: Account, Deposits, Withdrawals, Bonuses, Games, App, and Responsible Gaming. Use the quick links at the top of the page to jump directly to the category you need. If you are looking for something specific, use the search box in the hero section to filter questions by keyword.

If you cannot find the answer you need here, the 7d support team is available via email at [email protected]. The team handles account queries, payment issues, technical problems, and anything else related to your 7d experience. Response times are typically within a few hours during normal operating hours.

Tip: App users get push notifications when new promotions go live and when support responds to queries. Download the 7d app to stay updated without having to check the website manually.

Your Account Security on 7d

Keeping your 7d account secure is straightforward. Use a strong, unique password that you do not use on other websites. Never share your login details with anyone — 7d support will never ask for your password. If you receive any suspicious messages claiming to be from 7d and asking for your account details, do not respond and report it to [email protected] immediately.

If you think your account has been accessed without your permission, change your password immediately via the Login page and contact support at [email protected]. The team can review recent login activity on your account and take action if needed.

Understanding Deposits and Withdrawals on 7d

Deposits on 7d are designed to be as simple as possible. Open your bKash, Nagad, or Rocket app, send the amount to the 7d payment number shown in your account, and your balance updates within seconds. There are no hidden fees on deposits — the amount you send is the amount that appears in your 7d balance.

Withdrawals work the same way in reverse. Request the amount you want to withdraw, select your payment method, and the 7d finance team processes the transfer. Most withdrawals are completed within a few hours. If you have an active bonus on your account, make sure the wagering requirements are fully met before requesting a withdrawal — unmet wagering requirements are the most common reason withdrawal requests are delayed or declined.

New to 7d? Your first deposit qualifies for the welcome bonus. Register your free account and see the current offer on the Offers / Promotions page before you deposit.

Getting the Most Out of 7d Games

Each of the six 7d games has its own style and pace. Mine is the fastest — each round takes seconds and the tension of deciding when to cash out is what makes it so popular. Fortune Horse and American Football bring a sports feel to the platform with race and gridiron-themed gameplay. High Roller and Egypt Book of Mystery are the slot picks, with bonus rounds and multipliers that can turn a small stake into a significant payout. Cat Fishing is the arcade option — aim, shoot, and collect payouts based on what you catch.

All six games share the same balance, so you can move between them freely during a session. There is no cost to try a new game — just navigate to it from the Game page and start a round. Most players find a favourite within a few sessions, but having variety means you can switch things up whenever you want a different experience.

Playing Responsibly on 7d

7d is an entertainment platform — the games are designed to be fun and engaging, not a way to make money reliably. Set a budget before each session and treat any winnings as a bonus rather than an expectation. Use the deposit limit tools in your account settings if you want a built-in way to stay within your budget. Take breaks regularly and never chase losses by depositing more than you planned.

If gaming ever stops feeling like fun and starts feeling like a problem, the Responsible Gaming page has resources and self-exclusion options. 7d takes player welfare seriously and the tools are there to help anyone who needs them.

Still Have Questions? We Have Got You

If the FAQ did not cover what you needed, reach out to the 7d support team at [email protected]. Or if you are ready to get started, register your free account now and claim your welcome bonus on your first deposit.

18+ only. Please play responsibly. Terms and conditions apply.